ISE Conference 2024: Trends Shaping the Future of Audiovisual Integration in 2024

What is Integrated Systems Europe (ISE)?

Integrated Systems Europe (ISE) is a showcase of technological advancements in audiovisual technology. ISE 2024 highlighted numerous emerging trends within the commercial AV industry, highlighting the increasing emphasis on sustainability, command and control systems, and the ongoing software revolution. Service models and cloud-based platforms, in particular, garnered significant attention, with Remote Monitoring and Management (RMM), selling support and warranties, feature enablement and recurring revenue models taking center stage.

Key Takeaways from ISE Conference 2024

At ISE 2024, it was evident that RMM is no longer a nice enhancement but a fundamental requirement for businesses operating in the professional audiovisual industry. Channel partners, integrators and end-users are now actively seeking RMM solutions as part of their checklist when evaluating and implementing audiovisual technology. This shift underscores the growing recognition of the importance of proactive monitoring, maintenance and troubleshooting in ensuring seamless operation and optimal performance of audiovisual systems.

One of the key driving forces behind the desire for RMM is the increasing complexity of audiovisual technology. As technology advances, systems are becoming more intricate, comprising various components and subsystems that must work harmoniously. In such a landscape, remotely monitoring and managing these systems in real-time becomes indispensable for minimizing downtime, reducing costs and maximizing efficiency.

RMM empowers businesses to proactively identify and address potential issues before they escalate into a full-blown crisis. Whether it's detecting hardware failures, diagnosing software glitches or optimizing system performance, RMM enables stakeholders to maintain operational continuity while minimizing downtime and disruptions. Moreover, the cost implications of system downtime further accentuates the importance of RMM in today's business landscape.

At ISE, we also saw that interest in selling services, support, and extended warranties has gained significant traction among both distributors and manufacturers. Manufacturers are recognizing the value in providing comprehensive solutions beyond hardware, and therefore are  increasingly focusing on creating service-oriented strategies that cater to the evolving needs of their clientele.

Industry professionals also expressed a keen interest in harnessing feature enablement as an additional revenue stream. By offering advanced functionalities through software upgrades, manufacturers can unlock new possibilities for customization and adaptability while creating new avenues for profitability.

Furthermore, AV distributors are moving towards generating recurring revenues through service offerings. Beyond traditional product sales, distributors are exploring new avenues to build long-term relationships with their clients by providing value-added services, including maintenance, technical support and system optimization.

Conclusion

Overall, the ISE 2024 conference underscored the transformative impact of software innovations on the commercial AV landscape, signaling a paradigm shift towards more agile, intelligent and sustainable AV ecosystems. The event served as a testament to the growing significance of RMM, selling support and warranties, feature enablement and recurring revenue models in the professional audiovisual industry. As the industry evolves, stakeholders must embrace software and cloud-based platforms as a foundational element of modern audiovisual systems, leveraging their transformative potential to unlock new opportunities and drive sustainable growth.

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